Have a Complaint? Computeman’s Dedicated Resolution Team is Ready to Help

We’d Love to Hear from You

At Computeman, Inc., customer satisfaction represents our highest priority. We understand that occasionally issues arise, whether related to service delivery, technical performance, billing, or customer support. We’re committed to addressing your concerns promptly, fairly, and professionally, working toward solutions that restore your confidence in our services.

This page explains how to submit complaints, what to expect during our resolution process, and resources available to help resolve issues quickly.

Computeman takes complaints seriously. Submit yours via email, phone, or support portal. Fair process, professional team, proven resolution record.

customer complaint

Complaint Submission Form:

supporting documents such as receipts, screenshots, or photos.
No Choosen File
(Max 2 MB)
customer complaint specialist

Email Complaint Submission

Email: complaints@computeman.net
Send a detailed description of your issue including:

  • Your account information and domain/service details.
  • Specific dates when issues occurred.
  • Description of the problem and its impact on your business.
  • Any previous communication attempts with support.
  • Proposed resolution or outcome you’re seeking.

Email complaints receive responses within 24 business hours.​

Phone Support for Urgent Issues:

Phone: Contact our support line at the number provided in your account materials
Availability: 24 hours, 7 days a week, 365 days a year.

For urgent complaints requiring immediate attention, phone contact ensures rapid escalation to appropriate resolution teams.

Support Ticket Through Client Portal:

Log into your Computeman account dashboard and submit a support ticket classified as “Complaint” or “Escalation.” Provide detailed information about your issue and desired outcome. Portal tickets receive priority attention from our resolution team.

Mailing Address (Formal Complaints)

For formal complaints or matters requiring documented correspondence:

Computeman, Inc. – Customer Complaints Department

1111B S Governors Ave STE 25210, Dover, DE 19904. US

Ticket System / Customer Portal: https://dashboard.computeman.net/

What Happens After You File a Complaint

Initial Assessment (24-48 Hours)

Upon receiving your complaint, our Complaint Resolution Team conducts initial assessment:

  • Verify your account information and service details.
  • Review complaint documentation and context.
  • Identify relevant service agreements and policies.
  • Determine appropriate resolution path.

You’ll receive acknowledgment confirming receipt and assigned complaint ticket number within 24 hours.

​Investigation Phase (48-72 Hours)

Our team investigates the circumstances surrounding your complaint:

  • Contact relevant departments (Support, billing).
  • Review service logs, account history.
  • Gather information from your perspective and from internal teams.
  • Identify root causes and contributing factors.

Implementation and Confirmation

Upon your acceptance of proposed resolution, we implement agreed remedies promptly:

  • Execute technical fixes or service adjustments.
  • Process billing corrections or refunds.
  • Deliver promised compensation or service improvements.
  • Provide follow-up support ensuring satisfaction.

We confirm completion and request your confirmation that the resolution addresses your concerns.

file complaint